Sympra Public Relations Blog

Blog postings. E-mail newsletters. Text messages. Notices from social networks (“Janie Smith wrote on your wall”). Electronic press kits. The virtual is everywhere.

But things you can actually hold in your hand — a press clipping, a press kit, a creative promo item — become more important these days in PR because, let’s face it, the virtual is here one minute, gone and forgotten the next.

PR is all too often perceived as an ethereal business, and because the virtual is so fleeting, the chances of having our PR efforts viewed as momentary manipulation rather than strategic positioning are greatly increased. For PR to live only in the virtual world seems much too risky, and, in this way, I worry that PR could become an “at-risk” industry. After all, in the virtual world, worlds collide as blogger after blogger becomes both publicist and reporter. Church and state meld into one. I contend that unless there’s something physical and sustainable about PR, it simply perpetuates the “it’s only smoke and mirrors” syndrome we’ve endeavored to counteract for years.

And while at the moment we’re fascinated with all things virtual—YouTube postings, tweets, tags, BlogTalkRadio and more—and with virtual being touted as “the future is now,” I say, “Just say no.”

Virtual is more than a fad, for sure. It’s never going to go away. But it will be “weighted” differently. And going forward, I predict it will be “back to the future” with old-school PR trappings being viewed once more as the glue, as the basis of substance.

The mix of real and virtual is actually moving PR (and the rest of the world) forward, to be sure. In our industry, the blog posting by a respected writer, for instance, adds readership and reinforces the print magazine review, which in turn sparks a discussion in an online forum, which piques the interest of a television producer. More likely though, at least for now, it works in reverse. A newspaper article prompts a television segment and both get repurposed as virtual content, in the land where content is king.

But the virtual on its own is a mere puff of smoke.

To me, with the proliferation of all these blogs and with so many people blogging, blog translates as blahhhhhhhhhhhhhh.

Much of this blahhhhhhhhh bloggggggggggging comes from people who have no existing platform, reputation or relevance. All they have is an opinion (and we know about opinions being like a certain part of our anatomy…everyone’s got one). But that doesn’t mean we really want to know everyone’s opinion, because opinions mean nothing, basically, unless they’re coming from someone we already respect. It’s all too much in real time all the time. In the virtual world people spill their guts, most of which aren’t relevant, interesting, compelling or newsworthy. The old-school PR talent of positioning something so it “becomes” newsworthy is ignored, discarded, deemed unnecessary. Oh, Lord, I crave an editorial hand in the matter, a gatekeeper. I haven’t the time or the inclination to sort through so much self-indulgent crap.  Who does?

To be fair, I do not count blogs powered by traditional news media, which lend the voices credibility. And there are some online-only news and magazine-style sites that are credible — Salon, Slate and the Huffington Post, to name a few. We’ve come to respect and enjoy them because they were purposeful in how they built their reputations — a result, by the way, of traditional PR. They are also professionally edited. They’re the exception, however, swimming in the sea of blah bloggers.

So while some bloggers might actually build their reputation from blogging — and I do believe that’s true, that some people we’ve never heard of before will elevate their positions by blogging and develop a following — the majority of bloggers, blogs and blog content is indiscriminate chatter — hot air that simply leaves me cold.

I see one of our primary functions as PR professionals as crafting timely stories that have real-world news value. That might be an entertainment piece that inspires fans to look at an idol in a new way; it might be a feature story that hits a nerve among a particular readership; it might be a profile of an industry leader who has something to say to a wide audience.

Regardless, to make a strong impact, the results have to be tangible in some way. Give me a newspaper or magazine clipping, a video clip, a permalink to a radio show. And if a blogger wants to post about what he read, place a link to the story from the blog, all well and good! We’ll keep him on the publicity list. But chances are good the blogger won’t be the primary media target for quite some time to come, if at all. The mix of physical and virtual is fine, but I’ll take the physical first and foremost for optimal media exposure. And so will our clients.

The view from the U.S. (and of the U.S.) just got whole lot better with the inauguration of our new president, Barack Obama. Even though the stock market keeps plummeting and the nation’s financial brain trust warns of more impending disasters, hope springs eternal.

Indeed, 2008 was a tough business year here—and all around the world—and the forecast for 2009 doesn’t seem much better. Still, small things, like Obama signing an executive order to close Guantánamo within the next year and mandating that going forward our governmental processes include a responsible level of transparency, make a big difference, even if the “action” associated with those declarations hasn’t yet been implemented.

Sometimes just saying it makes it so, if who is speaking is believed to be credible by a majority of those listening.

Building a consensus is, after all, what each of us does everyday for each and every one of our accounts. Many times, however, spurred by anxious clients, a short-term result — hard-won editorial coverage, a well-received event with a big buzz factor, a media tour that opens a couple of stubborn press doors — can blur our sense of what PR is really about: establishing a common belief first within an inner circle of influencers and then transferring it into an entire market, so much so that simply saying something makes it feel and appear like an action has already taken place.

This is the promised land in both politics and in PR, and getting there requires a devotion worthy of pilgrims on the journey. What’s essential to “getting there” is taking advantage of high-visibility opportunities and putting one foot in front of the other,  a common message, clear communication, an honest connection, unshakeable confidence and a promise of changing how we view the world or at least some small part of it. And most of all it demands unwavering leadership.

As PR specialists we often redirect the path of a campaign and thereby relinquish our vision for it and leadership of it to the client, for any number of reasons, not the least of which is our desire to “please” the client. Witnessing Obama’s textbook single-minded, stay-in-the-moment, be-always-engaged, go-in-a-straight-line campaign, with its equal measures of vision, truth-telling, caution, optimism, inspiration and integrity, was the single most impressive demonstration of consensus-building I’ve ever witnessed. It has prompted me to recommit myself to the betterment of my agency, my profession and my country.

Print, the Phone Call and Pressing the Flesh – They Aren’t Dead Yet.

The Blogosphere has fallen too much in love with itself, and that’s a problem. Overhyped and over-promoted on blogrolls and among bloggers, Weblogs can’t live up to their reputation. Everyone has a blog these days, or so it seems, and keeping track of what is relevant and worth reading is hard work. Feeds help, but not by much.

Granted, print media is having a tough time these days. The New York Times has begun selling ad space on its hallowed front page — a practice of other newspapers but not, until now, of the paper of record.

But print is not dead.

Neither is the telephone. For all the ease of communication that e-mail brings, nothing makes a connection with a journalist quite like a phone call.

Neither is pressing the flesh. One of the largest conventions held in the United States just ended. The Consumer Electronics Show drew 110,000 attendees to Las Vegas this year. According to an article in PC World, attendance was down 22% from last year. Still, over 100,000 people went to conduct business face to face.

PR and publicity thrive on the personal connection. Our profession thrives on news and points of view and providing journalists and producers with story ideas. This is an oversimplified analysis of our jobs, but you already know that.

The general wisdom says that as print pulls back, printing fewer pages per issue, there will be more competition for print space. But from what I’m seeing, companies are also trimming their PR budgets.

My theory is that we will see a resurgence of print. Less space means more competition for it, which means that what does end up in print becomes even more valuable.

Weblogs offer little to no actual newsgathering capacity. Blogs compile information and news from elsewhere, from real news organizations.

As Steven Waldman wrote in “Why the Huffington Post Can’t Replace the New York Times”, “The idea that the Huffington Post, or the explosion of interesting internet news or blogging sites, can replace journalistic institutions like the New York Times or other newspapers or dinosaurs of the mainstream media truly misunderstands the web, newspapers, journalism and the serious threat posed to democracy if the news gathering institutions fail.”

What wins out in these perilous economic times are old-fashioned PR strategies. The phone calls and face-to-face meetings to pitch stories to journalists and editors.

The companies that maintain and even increase their PR budgets have an edge in this competitive atmosphere. They have a much better chance of claiming a piece of that valuable print real estate.

While we don’t control the media, a successful pitch results in a newspaper or magazine article. And when clients have something to hold in their hands, to cut out and frame, then we realize all the more the value of a print story.